SHIPPING & EXCHANGES
At Ten Twenty Designs, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
OUR SHIPPING POLICY
We package every order securely so it will arrive in perfect condition.
We ship via USPS unless you request otherwise. Our shipping rates are based on USPS First-Class Mail (2-5 days) or, if chosen at checkout, USPS Flat Rate Mail (1-3 days).
Tracking and up to $50 insurance will be provided with USPS Flat Rate. Tracking and insurance not guaranteed for First-Class Mail.
Additional Insurance is available PRIOR to purchase. If you would like to add additional insurance, please contact us regarding your order prior to submission.
We hold ourselves responsible for your order until it reaches the shipping carrier. At that point, the package is out of our hands and we have no more information than what you can see online. We STRONGLY suggest using Flat Rate shipping as this provides added tracking and insurance.
Lost or damaged packages must have a claim filed with the shipping carrier. While we are not responsible or liable for lost or damaged packages, we will assist in every way possible. Please contact us for assistance.
Packages shipped to the wrong address due to customer error or failure to update shipping addresses, etc will be the sole responsibility of the customer.
Free Shipping offers will be shipped via First-Class Mail, but may be upgraded to Flat Rate at Seller discretion.
OUR EXCHANGE POLICY
Due to the nature of the items, returns & exchanges are not offered on custom orders (a custom order is any order that has been personalized, customized, monogrammed, specially ordered, bleached, printed using customer images or artwork, or printed as a custom request). All items sold by Ten Twenty Designs (excluding blank or wholesale products) are considered “custom”.
We use only high-quality products & trustworthy vendors, however if you feel there is a problem with your order, please contact us within 3 days of receiving your order and we will do our best to resolve the situation.
Any defective item will be replaced or repaired, so long as the item has not been used, washed or worn. Once an item has been used, washed or worn, our liability ends.
Items that have been sent incorrectly (incorrect color, size, style) or are flawed as a result of Ten Twenty Designs will be replaced with corrected item.
Ten Twenty Designs must be notified of replacement request within 3 days of delivery.
Please contact us at alisa@tentwentydesigns.com for replacement instructions.
Ten Twenty Designs reserves the right to refuse any request for replacement or repair that does not meet the above criteria.
Items that are approved for replacement must be returned (return instructions will be given at time of contact). All items will be inspected for defect. Status of replacement will be sent upon inspection of the defective item.
Items that are damaged due to shipping will be handled differently as we are required to file a claim with the shipping company. If your item falls into this category, please take sufficient photos detailing the damage (to the item and the shipping container) and send them to alisa@tentwentydesigns.com.